Customer Care Representative (Female) at Fabwellness Limited
Company Overview
Fabwellness Limited is a fast-growing herbal supplement brand dedicated to women’s hormonal health and overall wellness. The company operates primarily online, supported by a physical retail outlet in Lagos, and serves women seeking natural health solutions for sensitive wellness concerns.
Job Title: Customer Care Representative (Female)
Location: Ogba, Lagos
Employment Type: Full-time
Job Summary
The Customer Care Representative will serve as the primary point of contact for customers across WhatsApp and social media platforms. The role combines customer support, health-focused product education, and sales conversion, ensuring every interaction reflects care, professionalism, and brand trust.
Key Responsibilities
Respond promptly and professionally to customer enquiries via WhatsApp, Instagram, and Facebook.
Provide empathetic and accurate information about Fabwellness products and their benefits.
Convert enquiries into sales and actively close orders through chat-based engagement.
Collect customer details, confirm payments, and coordinate order fulfillment with the dispatch team.
Follow up with existing customers to monitor satisfaction and encourage repeat purchases.
Handle customer complaints or delivery-related issues calmly and efficiently.
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Requirements & Qualifications
1–2 years of experience in online sales, telemarketing, or customer service.
Strong written and verbal communication skills in English and Pidgin.
Fast and accurate typing skills.
High level of empathy, patience, and persuasion.
Comfortable discussing women’s health and wellness topics.
Proficiency with WhatsApp Business and Meta Business Suite (Instagram/Facebook).
Must reside in or around Ogba, Ikeja, Agege, Berger, or nearby areas.
Female candidates only, due to the nature of product consultations.
Salary & Benefits
Monthly salary of ₦80,000.
Attractive sales commissions on every successful order.
Opportunity to grow within the herbal wellness and digital sales space.
Direct impact in supporting women’s health and confidence.
Application Closing Date
20th January, 2026.
How to Apply
Interested and qualified candidates should send their applications to [email protected] using “Customer Care – Ogba” as the subject of the email.
Note: Only shortlisted candidates will be contacted.