Customer Service Agent at Singa Cash
Location: Ogba, Lagos
Employment Type: Full-time
Singa Cash, a rapidly growing digital lending company, provides quick and affordable loans to Nigerians through a seamless, technology-driven process. As the organization expands its customer base and strengthens its contact centre operations, it is seeking qualified and enthusiastic Customer Service Agents who are ready to deliver excellent service and support the company’s mission of making financial access simpler for Nigerians.
Position Overview
The Customer Service Agent role is designed for individuals who can thrive in a fast-paced, high-volume customer interaction environment. The ideal candidate is someone who communicates clearly, manages queries efficiently, and remains calm and empathetic when resolving issues. Singa Cash operates a busy contact centre where professionalism, accuracy, and responsiveness are essential. Candidates must be prepared to resume immediately and should have prior experience handling customer interactions through multiple channels such as phone, email, and chat.
This position is suitable for those who genuinely enjoy helping customers, solving problems, and contributing to improved customer satisfaction scores. If you have strong interpersonal skills and a passion for delivering great service, this opportunity offers a strong foundation for career growth within the fintech customer operations ecosystem.
Key Responsibilities
Customer Service Agents at Singa Cash play a critical role in shaping the overall customer experience. Key responsibilities include:
-
Responding to inquiries and complaints through phone calls, emails, and live chat in a timely and professional manner.
-
Providing accurate and up-to-date information regarding company products, services, loan processes, repayment options, and platform policies.
-
Maintaining a calm and empathetic approach when resolving customer issues, ensuring that each interaction reflects the company’s service standards.
-
Escalating complex or unresolved issues to supervisors or appropriate departments when necessary, ensuring timely resolution.
-
Keeping detailed and accurate documentation of customer interactions, feedback, resolutions, and follow-up actions in CRM systems.
-
Following approved scripts, communication guidelines, and operational procedures to ensure consistency and compliance.
-
Supporting the company’s overall customer satisfaction targets by contributing positively to the team’s performance metrics and goals.
Related Jobs
Customer Care Representative (Female) at Fabwellness Limited
Fabwellness Limited | Ogba, Lagos | N80,000 monthly.
Accountant at Fabwellnes Limited
Fabwellness Limited | Ogba, Lagos | N170,000 - N250,000 monthly.
Telesales Agent at Singa Cash
Singa Cash | Ogba, Lagos | ₦120,000 monthly.
Requirements
To be considered for this role, candidates must meet the following criteria:
-
6 months to 1 year of customer service experience; experience in fintech or a formal contact centre environment is an added advantage.
-
Excellent written and verbal communication skills.
-
Strong interpersonal abilities and a customer-first mindset.
-
Good organizational skills and the ability to multitask in a high-pressure environment.
-
Positive attitude, resilience, and a problem-solving approach to customer inquiries.
-
Familiarity with CRM tools and digital communication platforms is beneficial.
-
Must reside within Ogba, Ikeja, or within a 40-minute commute on Lagos Mainland.
-
Willingness to work Monday through Sunday on a shift-based schedule.
-
Must be available to start immediately.
Salary
₦120,000 Monthly (Net)
Application Closing Date
12th December, 2025.
How to Apply
Interested and qualified candidates should send their CV to [email protected] using Customer Service Agent as the subject of the email.