Application Monitoring Engineer (Remote) at Moniepoint Incorporated
Moniepoint Incorporated is a leading global business payments and banking platform, recently recognized as QED Investors’ first investment in Africa. Trusted by over 600,000 businesses, Moniepoint empowers enterprises of all sizes with the tools and access they need to grow, scale, and succeed.
We are currently recruiting for the following position:
Job Title: Application Monitoring Engineer
Location: Nigeria
Work Mode: Remote
About the Role
We are seeking a skilled Application Monitoring Engineer to ensure the stability, performance, and reliability of our production systems. The ideal candidate will proactively monitor applications, identify potential issues before they escalate, and work collaboratively with internal teams to optimize performance and maintain operational excellence.
Key Responsibilities
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Monitor, research, and troubleshoot system performance issues in real time.
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Take ownership of reported issues, ensuring timely diagnosis and resolution.
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Escalate unresolved issues to relevant internal teams (e.g., Product Managers, Software Developers).
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Manage multiple open issues simultaneously while maintaining clear communication with stakeholders.
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Document technical findings and solutions to improve internal processes.
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Provide prompt, accurate feedback to internal and external users.
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Use internal databases or external tools to deliver precise technical solutions.
Requirements
To excel in this role, you should have:
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A Bachelor’s Degree in Computer Science, Information Technology, or a related field.
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Solid understanding of Object-Oriented Programming (OOP) concepts.
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Experience troubleshooting APIs, stack traces, and log files.
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Proficiency with SQL databases (especially MySQL).
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Familiarity with network tools and basic networking concepts.
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Hands-on experience with Windows, Linux, or macOS environments.
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Proven experience as a Technical Support Engineer, Application Support Engineer, or IT Help Desk Technician.
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Strong problem-solving, analytical, and communication skills.
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Experience handling on-call support and managing complex incidents.
What We Offer
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People-first culture: An inclusive, respectful environment where every voice matters.
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Learning opportunities: Access to training, internal tech talks, and career growth programs.
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Competitive compensation: Attractive salary, pension, health insurance, annual bonus, and other benefits.
Application Closing Date: Not Specified
How to Apply:
Interested and qualified candidates should click here to apply online.
Hiring Process
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Preliminary phone call with the recruiter.
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Technical interview with the Hiring Manager.
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Behavioral and technical interview with a member of the Executive Team.
