Tech Support Associate at The Plug Entertainment Limited
Job Title: Tech Support Associate
Location: Lagos
Employment Type: Full-time
Company Overview
The Plug Entertainment Limited is a leading music distribution, licensing, and publishing company managing some of Africa’s biggest talents. Since its establishment in 2016, the company has rapidly expanded its footprint in the entertainment industry, powering major artists and delivering top-tier events through management, publishing, and promotional services.
Job Summary
The Tech Support Associate will manage digital platforms that power the company’s events, ticketing, accreditation, and web presence. The role requires a detail-oriented, tech-savvy professional capable of ensuring smooth digital operations and supporting cross-functional teams in delivering seamless event experiences.
Key Responsibilities
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Manage event ticketing platforms, ensuring timely and accurate ticket uploads and ongoing real-time updates.
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Oversee accreditation systems, including pass generation, access-level management, and database updates.
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Update website content such as event information, schedules, and media uploads.
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Collaborate with creative, events, and communications teams to align digital updates with event timelines.
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Monitor data accuracy across digital and ticketing platforms, troubleshooting technical or user-related issues.
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Maintain clear documentation of support tickets, incidents, and resolutions.
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Escalate advanced technical challenges to senior support or external vendors when required.
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Qualifications
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Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
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3–5 years of technical support experience, preferably within entertainment, events, or related industries.
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Hands-on knowledge of ticketing and event management tools (e.g., Eventbrite, Ticketmaster, or similar platforms).
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Strong technical troubleshooting and analytical skills.
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Excellent communication, organization, and documentation abilities.
Ideal Candidate Profile
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Highly tech-savvy, proactive, and responsive.
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Works well in fast-paced, event-driven environments.
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Detail-oriented with strong initiative and problem-solving capability.
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Passionate about live events and committed to maintaining smooth digital operations.
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Patient, approachable, and customer-service oriented.
Application Deadline
2nd December, 2025.
How to Apply
Interested and qualified candidates should send their CV and portfolio links to [email protected] using the job title as the subject of the email.
